Executive Summary
Eman joined Emirates NBD in January 2020 as Group Chief Human Resources Officer responsible for delivery of the HR strategy and services to a population of 32,000 employees across 9 countries. In 2024, she was appointed to the expanded role of Group Chief Operating Officer with accountability across all day-to-day Global Operations, including leadership of Tanfeeth, the Middle East region's first large-scale shared services organisation with approximately 5,000 employees. With a keen focus on customer experience, operational excellence, sustainable growth, and workforce efficiency, she is leading Emirates NBD Group's enterprise-wide transformation effort to strengthen back-office operations, digitise and modernise infrastructure, and simplify the operating model. Under her leadership, she has cast the bold vision and roadmap to radically transform Emirates NBD Group's workplace fostering collaboration, employee advocacy, innovation, modern design, and sustainability. With her passionate commitment to the ESG and Net Zero Agenda, she has led Emirates NBD Group's achievement as the #1 Global Bank for LEED Platinum Branches. A result-driven leader with over 20 years of experience across Corporate Banking, Strategy, Human Resources and Operations, she has proven track record in leading businesses through complex transformation programs. Previously with HSBC Bank Middle East, North Africa, and Turkey, she started her career as a Corporate Banker before moving into Human Resources and eventually becoming Regional Chief of Staff and Head of Strategy and Planning. She is a Board Member of Emaar Properties PJSC, Dubai Insurance P.J.S.C, and the Emirates Institute of Finance.